The DME Coordinator is responsible for coordinating the daily operations of the DME program, ensuring that the DME program is productive by administering its procedures and maximizing patient outcomes through dedicated operational activities.

Essential Duties and Responsibilities:

• Plans and monitors the day-to-day operational activities and sets strategic goals
• Trains and supports staff throughout the organization and provides constructive feedback
• Regularly evaluates the efficiency of business procedures according to organizational objectives and implement changes designed for improvements
• Manages procurement and inventory processes and coordinates material and resource allocation
• Oversees customer DME dispensing processes and organizes them to enhance customer satisfaction and establish best practices
• Educates patients and support staff on the application, use, care, and expected outcome for products as indicated by the provider instructions and manufacturer recommendations
• Revises and/or formulates policies and promotes their implementation
• Manages relationships/agreements with external partners/vendors
• Evaluates overall performance by gathering, analyzing and interpreting data and metrics
• Ensures that the program runs with legality and conformity to established regulations
• Participate in and complete all required trainings and in-services
• Other duties as assigned

Minimum Qualifications:

• At least two (2) years of related experience in a healthcare setting.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook). Must have a working knowledge of various business software (i.e.: ERP, CRM, etc.).
• Must have a working knowledge of industry’s legal rules and guidelines
• Must have in-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service, etc.)
• Must have a working knowledge of data analysis and operations metrics
• Must have extensive knowledge of insurance coverage policies and ICD-10
• Must have excellent written and oral communication skills.
• Must be able to work individually as well as within a team.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to perform calculations, problem solve and use reasoning.
• Must have knowledge of medical practices and medical terminology.
• Must be able to meet predefined production and quality standards.
• Must be able to effectively manage and direct others.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Driving/Travel:

The employee must have reliable transportation. Travel for this position will be required up to 50%. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.